AuraLync

Terms of Service

Last updated: May 12, 2026

These Terms of Service ("Terms") govern your use of the AuraLync website at auralync.com and the AuraLync practice management software (collectively, the "Service"), operated by AuraLync ("AuraLync", "we", "us", or "our"). By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 18 years old and legally able to enter into a binding contract to use the Service. You are responsible for the accuracy of the information you provide and for safeguarding your login credentials. You must promptly notify us of any unauthorized access to your account.

2. Description of Service

AuraLync provides cloud-based practice management software designed for audiology and ear, nose, and throat practices. Features include patient records, scheduling, audiogram capture and visualization, hearing aid inventory and fitting workflows, communications, billing tools, marketing automation, and integrations with third-party services.

3. Subscription and payment

Access to the Service is offered on a subscription basis. Fees, billing periods, and included features for each plan are described on our pricing page or in your order form. All fees are charged in advance and are non-refundable except where required by law. We may change subscription pricing on 30 days' notice; changes do not affect your current billing period.

4. Customer data ownership

You retain all right, title, and interest in and to the data you upload to the Service, including patient records, audiograms, communications, billing information, and any other content (collectively, "Customer Data"). We do not claim ownership of Customer Data. You grant AuraLync a limited license to host, copy, transmit, and display Customer Data solely to provide the Service to you.

You may export your Customer Data at any time during your subscription. Upon termination, AuraLync will retain Customer Data for 30 days, during which you may export it, after which it will be deleted from production systems within a reasonable period unless retention is required by applicable law.

5. Acceptable use

You agree not to, and not to permit any third party to:

  • Use the Service to violate any applicable law or regulation, including but not limited to HIPAA, HITECH, state medical privacy laws, the Telephone Consumer Protection Act (TCPA), and the CAN-SPAM Act.
  • Upload Customer Data containing protected health information ("PHI") on behalf of a HIPAA covered entity without first executing our Business Associate Agreement.
  • Send unsolicited communications to patients without appropriate consent.
  • Reverse engineer, decompile, or otherwise attempt to derive source code from the Service.
  • Resell, sublicense, or provide the Service to a third party as a service bureau without our prior written consent.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use the Service to develop a competing product.

6. Protected health information (PHI)

If you upload PHI as defined under HIPAA, you represent that you are either a HIPAA covered entity or business associate authorized to handle such information. You and AuraLync must enter into a Business Associate Agreement ("BAA") prior to processing PHI in a production environment. The BAA, when executed, supplements these Terms and governs the parties' obligations with respect to PHI.

7. Third-party services

The Service integrates with third-party providers that you may choose to enable, including but not limited to OpenAI, Twilio, Resend, Stripe, Intuit QuickBooks, Daily.co, and Supabase. Your use of those services is governed by each provider's terms. We are not responsible for third-party services and disclaim all liability for their actions and omissions.

8. Artificial intelligence features

Certain Service features use artificial intelligence and machine learning models to generate drafts, summaries, transcripts, code suggestions, and similar outputs ("AI Outputs"). AI Outputs are provided as drafts requiring human review. AuraLync makes no representation that AI Outputs are accurate, complete, or suitable for any clinical or billing purpose. You are solely responsible for reviewing, editing, and confirming AI Outputs before relying on them.

9. Intellectual property

The Service, including all software, designs, text, graphics, logos, and trademarks, is the property of AuraLync or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service during your subscription. All rights not expressly granted are reserved.

10. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is identified as confidential or that a reasonable person would understand to be confidential. This obligation continues for three years after termination. Customer Data is treated as your confidential information.

11. Warranties and disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AuraLync does not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that Customer Data will not be lost or corrupted.

The Service is not a medical device. Nothing in the Service is intended to provide a diagnosis, treatment recommendation, or clinical judgment. You are responsible for all clinical decisions affecting patient care.

12. Limitation of liability

To the maximum extent permitted by law, AuraLync's total cumulative liability arising out of or relating to the Service shall not exceed the fees paid by you to AuraLync in the twelve months preceding the event giving rise to the claim. In no event will AuraLync be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or business opportunities.

13. Indemnification

You agree to indemnify and hold harmless AuraLync, its officers, directors, employees, and agents from and against any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any law or third-party right, or (d) your Customer Data.

14. Termination

Either party may terminate the Service at any time. If you terminate, you remain responsible for any fees accrued through the end of the current billing period. We may suspend or terminate your access for material breach of these Terms, including non-payment, after providing reasonable notice. We may also terminate the Service for any reason on 90 days' notice.

15. Changes to the Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-product notice at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions. Any dispute arising under or relating to these Terms shall be resolved exclusively in the state or federal courts located in Delaware, and the parties consent to personal jurisdiction in those courts.

17. Miscellaneous

These Terms, together with any executed BAA and order form, constitute the entire agreement between you and AuraLync regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent.

18. Contact

Questions about these Terms? Email legal@auralync.com.