Last updated: August 2026
These Terms of Service ("Terms") govern your access to and use of Revasyn LLC's software platform, website, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
By creating an account or using any part of the Service, you represent that you are at least 18 years old, have the authority to enter into these Terms on behalf of your practice or organization, and agree to comply with all applicable laws and regulations.
Revasyn (product name: AuraLync) provides a practice-management platform for hearing healthcare professionals, including audiologists, hearing instrument specialists, and ENT-affiliated clinics. The Service includes scheduling, patient records, audiograms and assessments, device inventory and fittings, billing and insurance workflows, in-house bookkeeping (AuraLedger), patient communications (SMS, email, voice, and an AI calling agent), an ambient AI scribe, telehealth video visits, marketing and lead management, staff and training tools, and practice analytics.
Revasyn is practice-management software. It is not a medical device and does not diagnose, treat, or provide medical advice. All clinical decisions, documentation content, and patient care remain the sole responsibility of the practice and its licensed professionals. AI-generated output (draft notes, call summaries, drafted messages) must be reviewed by qualified practice personnel before being relied upon.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at cpoole@revasyn.com if you suspect unauthorized access.
Revasyn offers paid subscription plans billed on a monthly basis. Access to the Service is provided through a sales-led onboarding process; self-serve account creation is not currently offered. By subscribing, you authorize Revasyn to charge your payment method at the applicable rate on a recurring basis until you cancel.
Program name: Revasyn Signal
Program description: Revasyn Signal is an SMS messaging platform that enables hearing healthcare practices to send text messages to patients and leads who have opted in. Messages include appointment reminders, recall and recare notices, follow-up communications, and general practice updates.
Message frequency: Message frequency varies based on practice communication needs. End users may receive multiple messages per month (e.g., appointment reminders, recall notices, follow-ups).
Message and data rates: Standard message and data rates from your wireless carrier may apply to messages sent or received through this program.
Opt-in: End users consent to receive messages when they provide their phone number to a hearing practice - through an in-office intake form with SMS consent language, a website contact form with a consent checkbox, or by sending the first text message to the practice's number.
Opt-out: You can stop receiving messages at any time by replying STOP to any message. You will receive a one-time confirmation and will not receive further messages from that practice.
Help: For assistance, reply HELP to any message, or contact us at cpoole@revasyn.com.
Privacy: Phone numbers and message content collected through Revasyn Signal are not sold, shared with, or used by third parties for marketing purposes. See our Privacy Policy for full details.
The Service includes voice features: call-tracking numbers, in-platform calling, and an AI voice agent that can place scheduling and recall calls on a practice's behalf. Calls placed or received through these features may be recorded and transcribed to create the call log and chart record. The practice is responsible for: (a) obtaining any consent and providing any notice required for call recording under the laws applicable to it and its patients (including two-party consent states); (b) complying with the TCPA and applicable telemarketing and automated-call rules for calls it initiates, including honoring do-not-call requests; and (c) any disclosure of automated or AI-assisted calling required by applicable law. The platform enforces opt-outs, quiet hours, and per-patient contact limits on automated calls, but these tools do not replace the practice's own compliance obligations.
You agree not to use the Service to:
The Service is designed to store and process protected health information (PHI) on behalf of practices. Storing PHI in the Service requires an executed Business Associate Agreement (BAA) between your practice and Revasyn - contact cpoole@revasyn.com to execute one before entering patient data. Revasyn maintains administrative, physical, and technical safeguards for PHI as described in the Privacy Policy. Your practice remains the covered entity and is responsible for its own HIPAA compliance, including patient communication consent and staff access management.
The Service is a web application and may be used from phones, tablets, and personal ("bring your own") devices, including the ambient AI scribe, telehealth video, and patient charting. When you access the Service from a device or network that Revasyn does not control, you are responsible for the security of that device and that connection. Loss, theft, interception, or unauthorized access to PHI that results from an unsecured device, an unlocked or shared device, a compromised or public network (for example, free retail or airport Wi-Fi), a device-level backup, or a screenshot, screen recording, or clipboard copy made on the device is the practice's responsibility, not Revasyn's.
At a minimum, the practice agrees that any device used to access PHI through the Service will: (a) be encrypted at the device level and protected by a strong passcode or biometric lock; (b) be enrolled in mobile device management or an equivalent control that allows the practice to remotely lock and wipe it if lost or stolen; (c) have operating-system backups of browser data, app data, and clipboard history to consumer cloud services disabled where the platform allows it; (d) connect to the Service only over a trusted, encrypted network when recording or reviewing patient information, never an open or unencrypted public network; (e) be signed out of the Service when unattended; and (f) be used only by the individual whose credentials are signed in. Personal devices used for clinical work are subject to the practice's own HIPAA policies, including sanctions and breach reporting.
Ambient scribe. The scribe captures audio in the browser's memory only while a recording is in progress and transmits it to the Service when the recording is stopped; the Service does not write recordings to the device's file storage. Audio is processed under Revasyn's Business Associate Agreements to produce the draft note and is not used to train third-party models. The draft is a clinical decision-support aid: the licensed clinician reviews, edits, and signs the note and is responsible for its accuracy. Recording a visit is subject to state law - some states require the consent of every party to a conversation - and the practice is solely responsible for obtaining and documenting patient consent before recording, and for not recording where consent is refused or the law does not permit it.
All software, content, trademarks, and materials comprising the Service are owned by or licensed to Revasyn LLC. You are granted a limited, non-exclusive, non-transferable license to use the Service during your subscription. Nothing in these Terms transfers any ownership rights to you.
Content you create using the Service (such as collateral designs and audit reports) remains your property. You grant Revasyn a limited license to store and display that content solely to provide the Service.
Each party agrees to maintain the confidentiality of the other party's non-public information and not to disclose it to third parties without prior written consent, except as required by law.
Your practice's data is private by default. Hearing-aid manufacturers and other vendors ("Vendors") on the Revasyn network see no data about your practice unless and until one of the following three conditions is true at the time of the access:
When at least one of the three conditions above is satisfied, the Vendor's data access is limited as follows:
Revasyn does not charge Vendors a per-seat or subscription fee for accessing your data. Vendor access is conditioned solely on the three criteria above. Revasyn does not sell, license, or otherwise transfer your patient data, financial details, or competitive performance data to Vendors or any third party.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. Revasyn does not warrant that the Service will be uninterrupted, error-free, or free of viruses. Business results described in marketing materials are illustrative and are not guaranteed.
To the maximum extent permitted by law, Revasyn's total liability for any claim arising from or related to the Service shall not exceed the amount you paid to Revasyn in the three months preceding the claim. In no event shall Revasyn be liable for indirect, incidental, special, consequential, or punitive damages.
You may cancel your subscription at any time through your account settings. Your access will continue through the end of the current billing period. Revasyn may suspend or terminate your account for violation of these Terms, with or without notice.
These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in North Carolina, and you consent to the jurisdiction of those courts.
Revasyn may update these Terms at any time. We will notify you of material changes by email or in-app notification. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at: cpoole@revasyn.com
Revasyn LLC - Practice growth for hearing healthcare.